Do computers devise banking policy?

Well customer services at HSBC certainly seem to think they do. Recently I’ve been lucky enough to be able to pay off tranches of my mortgages albeit not for the luckiest of reasons. So on Monday, having transferred several disparate pots of money into my HSBC savings account, I rang them to pay off another tranche. Continue reading


Why I write here

I like to think of myself as a pretty laid back sort of person but either age or infirmity has made me very intolerant of late particularly when it comes to dealing with administrators, customer service reps and the like.  My main frustration is Continue reading